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Evidence Guide: PSPWPR501A - Provide advice on complex workplace relations issues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPWPR501A - Provide advice on complex workplace relations issues

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse and clarify complex workplace relations issues

  1. Complex workplace relations issues are reviewed to identify relevant stakeholders and potential conflict of interest, and where conflict exists the issue is referred according to workplace procedures.
  2. Recorded details of complex workplace relations issues are identified, and advice given and action taken to date are reviewed.
  3. Internally escalated issues are clarified with relevant personnel.
  4. Client and relevant stakeholders are contacted according to workplace procedures to clarify and expand on details of complex issues.
  5. Clear definition of the issue, and the nature and extent of information required to assist with its resolution, are discussed and agreed with relevant stakeholders.
Complex workplace relations issues are reviewed to identify relevant stakeholders and potential conflict of interest, and where conflict exists the issue is referred according to workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recorded details of complex workplace relations issues are identified, and advice given and action taken to date are reviewed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Internally escalated issues are clarified with relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client and relevant stakeholders are contacted according to workplace procedures to clarify and expand on details of complex issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear definition of the issue, and the nature and extent of information required to assist with its resolution, are discussed and agreed with relevant stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research information applicable to complex issues

  1. Historical organisational records of similar or related issues are researched and information applicable to current issue is analysed and recorded.
  2. Relevant legal documentation is researched and application to current issue is analysed and recorded.
  3. Expert legal advice on aspects of complex issues is sought according to workplace procedures.
  4. Information is evaluated, integrated and recorded to form the factual and impartial basis of advice to be given.
  5. Nature and extent of advice are checked against agreed scope.
  6. Validation of advice is sought from colleagues, relevant manager or expert according to workplace procedures.
Historical organisational records of similar or related issues are researched and information applicable to current issue is analysed and recorded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant legal documentation is researched and application to current issue is analysed and recorded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Expert legal advice on aspects of complex issues is sought according to workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is evaluated, integrated and recorded to form the factual and impartial basis of advice to be given.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Nature and extent of advice are checked against agreed scope.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validation of advice is sought from colleagues, relevant manager or expert according to workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice and information

  1. Validated advice is incorporated into records and reports according to client requirements and workplace procedures.
  2. Queries relating to advice are responded to promptly and effectively.
  3. Researched information is documented and shared with colleagues according to workplace requirements.
  4. System records and reports are completed and processed according to workplace requirements.
Validated advice is incorporated into records and reports according to client requirements and workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Queries relating to advice are responded to promptly and effectively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Researched information is documented and shared with colleagues according to workplace requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

System records and reports are completed and processed according to workplace requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

analyse complex workplace relations issues

research legislation, including common and case law, to identify appropriate and accurate responses

seek expert legal advice as required

communicate complex workplace relations information in plain English to diverse stakeholders

Consistency in performance

Competency should be demonstrated by providing advice on a range of complex workplace relations enquiries involving:

a variety of types of industrial instruments

a range of issues regarding conditions and entitlements

diverse enquirers

Context of and specific resources for assessment

Assessment must comply with:

organisational client management and health and safety procedures

applicable regulations and codes

Access may be required to:

a simulated work environment

organisational policies and procedures

workplace relations information

Guidance information for assessment

The following assessment methods are suggested:

oral questioning about:

workplace relations information sources

case law applicable to complex workplace relations enquiries

range of expert advice available

examples of complex workplace relations issues

observation of the candidate providing advice on a range of complex workplace relations issues to diverse enquirers

feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.

Required Skills and Knowledge

Required skills

language and literacy skills to:

communicate impartially and diplomatically with diverse stakeholders, including conducting open discussions and using appropriate questioning techniques

read, interpret and communicate historic records, case law, legislation, regulations, policies, procedures and guidelines relating to workplace relations

prepare records, written reports and correspondence containing information that is impartial, validated, accurate and complete

time-management skills to plan and prioritise work

interpersonal and teamwork skills to:

work as a member of a team

consult and provide advice

planning and organising skills to administer and manage records and files

Required knowledge

historical records and legal information relevant to particular workplace relations issues

workplace relations framework

workplace relations legislation at federal and state levels, including conditions and entitlements

roles and responsibilities of stakeholders, including employers, employees, unions and advisory bodies

organisational policies and procedures

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Complex workplace relations issues may relate to:

making, varying or terminating a workplace agreement

operational and notification requirements

award coverage

wage rates

conditions and entitlements of employment

incorrect record keeping

unfair or unlawful termination

discrimination

OHS

working conditions

redundancy

training

superannuation

Stakeholders may include:

employees

employers

trainees and apprentices

employee representatives

employer representatives

union representatives

employer associations

Nature and extent of information may include:

proof of identity

business name

employer association

constitutional corporation

industry

duties and occupations

business pre and post-reform

parties involved

Relevant legal documentation may include:

case law and historical information

legislation, codes and standards relevant to the workplace, such as:

Workplace Relations Act 1996

workplace relations regulations

Fair Work Act 2009

Independent Contractors Act 2006

other relevant federal, state or territory, and local legislation relating to:

OHS

human rights and equal employment opportunity

industrial relations

superannuation

workers compensation

long service leave

relevant industry codes of practice

note: legislation, codes and standards are subject to change and current relevant versions should be researched

relevant awards, employment contracts or industrial instruments, such as:

employee collective agreement (ECA)

union collective agreement (UCA)

employee greenfield agreement (EGA)

union greenfield agreement (UGA)

Australian workplace agreement(AWA)

individual transitional employment agreement (ITEA)

enterprise bargaining agreement (EBAs)

multiple business agreement (MBA)

common law contract (CLC)

notional agreement preserving state award (NAPSA)

preserved state agreement (PSA)

enterprise agreement

multi enterprise agreement

single enterprise agreement

greenfields agreement

federal award

state award

contract for award-free employees